Terms of service

Welcome to Michele's Designer Boutique. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website, browsing our products, or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using our website or purchasing products from Michele's Designer Boutique, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return, Refund & Replacement Policy.

If you do not agree with these Terms, please do not use our website or place an order.

2. Changes to These Terms

Michele's Designer Boutique reserves the right to update or modify these Terms from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

3. Eligibility

By using our website or placing an order, you confirm that:

You are at least 18 years old or have reached the applicable age of majority.
You have the legal capacity to enter into a binding agreement.
The information you provide during checkout is accurate and complete.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, and other product information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Product availability, descriptions, specifications, and prices may be changed or updated at any time without prior notice.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges, where applicable, will be displayed during the checkout process.

Payments may be processed through third-party payment service providers. By providing payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing or product information errors. If an order is cancelled because of such an error after payment has been received, the applicable amount paid will be refunded.

6. Orders and Order Acceptance

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Incorrect customer or delivery information
Suspected fraudulent or unauthorized transactions
Technical or system errors
Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will initiate the applicable refund.

7. Shipping and Delivery

Orders will be shipped to the address provided during checkout.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, holidays, weather conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

For detailed information regarding processing times, delivery, and shipping, please refer to our Shipping Policy.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return, Refund & Replacement Policy.

We do not generally accept returns for change of mind, personal preference, or incorrect size selection.

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery and provide the required information and photographs.

Please review our Return, Refund & Replacement Policy before placing an order.

9. Intellectual Property

All content available on the Michele's Designer Boutique website, including:

Product photographs
Images
Logos
Brand names
Text
Graphics
Designs
Product descriptions
Website layout

is owned by or licensed to Michele's Designer Boutique and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.

10. User-Generated Content

If you submit reviews, comments, photographs, feedback, or other content through our website or associated platforms, you agree that:

The content is your own or you have permission to use and share it.
The content does not infringe any third-party rights.
The content does not contain unlawful, abusive, defamatory, or inappropriate material.

By submitting content, you grant Michele's Designer Boutique a non-exclusive, royalty-free, worldwide right to use, reproduce, display, and distribute the content for business and promotional purposes, where permitted by law.

We reserve the right to remove content that violates these Terms.

11. Prohibited Use

You agree not to use our website:

For unlawful purposes
To engage in fraudulent activity
To interfere with the operation or security of the website
To attempt unauthorized access to our systems
To misuse or copy website content
To provide false or misleading information
To engage in activities that may harm our business, website, or customers

We may restrict or terminate access to users who violate these Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Michele's Designer Boutique shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

We are not responsible for circumstances beyond our reasonable control, including courier delays, technical interruptions, network failures, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Michele's Designer Boutique, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms
Your misuse of our website
Your violation of applicable laws
Your infringement of third-party rights

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to these Terms or your use of our website shall be subject to the applicable laws and jurisdiction of India.

15. Dispute Resolution

If you have a concern or dispute regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable consumer protection or other applicable laws.

16. Termination

We reserve the right to suspend or terminate access to our website or services if you violate these Terms or engage in activities that may harm our business, website, or customers.

Termination will not affect any rights or obligations arising from transactions completed before termination.