Refund policy

At Michele's Designer Boutique, we are committed to providing quality readymade garments and a smooth shopping experience. We understand that there may be situations where a product needs to be replaced or refunded. Please review the policy below before placing your order.

1. Return Policy

We do not accept returns for change of mind, personal preference, or incorrect size selection.

Customers are encouraged to carefully check the product description, size, colour, and other details before placing an order.

However, if you receive a product that is damaged, defective, or different from the product you ordered, you may be eligible for a replacement or refund.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To report the issue, please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where applicable

Our team will review the request and the supporting information before approving a replacement or refund.

3. Replacement

Once a replacement request is approved, we will arrange a replacement for the affected product, subject to availability.

If the same product is unavailable, we may offer an alternative product or an applicable refund.

Replacement requests will not be accepted where the product has been:

  • Worn or used

  • Washed

  • Altered or modified

  • Damaged due to improper handling or misuse

  • Damaged after delivery by the customer

4. Non-Eligible Products

The following are not eligible for return, replacement, or refund unless the item was received damaged, defective, or incorrect:

  • Products purchased due to change of mind

  • Products where the customer selected the wrong size

  • Products that have been worn, used, washed, or altered

  • Products damaged through customer negligence or misuse

  • Requests reported after 48 hours of delivery

5. Refunds

Where a refund is approved, it will be processed after the product and/or evidence provided has been reviewed.

Approved refunds will generally be processed within 7–10 business days to the original payment method. The actual time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

6. Shipping Charges

If a product is confirmed to be damaged, defective, or incorrectly supplied, the applicable return shipping cost may be covered by Michele's Designer Boutique.

Shipping charges are otherwise non-refundable.

7. How to Request a Replacement or Refund

Step 1 – Contact Us

Contact us within 48 hours of delivery with your order number, details of the issue, and photographs.

Step 2 – Review

Our team will assess the request and determine whether it qualifies under this policy.

Step 3 – Approval

If approved, we will provide instructions for returning the affected product, where required.

Step 4 – Resolution

Depending on the circumstances and availability, we will arrange a replacement or process the applicable refund.

Please do not send any product back without contacting us and receiving confirmation from our team first.

8. Late or Missing Refunds

If an approved refund has not been received within the expected timeframe:

  1. Check your bank account again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received the refund, contact us using the details below.

9. Contact Information

For any questions or concerns regarding returns, refunds, replacements, damaged products, or incorrect orders, please contact:

Michele's Designer Boutique
Pallickathodu, Kottayam, Kerala – 686503, India

Email: tinumariafrancis@gmail.com
Phone: +91 8848896911